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Concrn is a 911 choice that helps people during mental health crises


Eighty percent of a calls a San Francisco Police Department receives are associated to mental health, though a military are oftentimes not a best people to respond to those situations. That’s where non-profit startup Concrn comes in.

Concrn is a mobile app that enables people to assistance those experiencing mental health crises by joining them with merciful responders. Since rising a app a integrate of years ago, Concrn has responded to over 2,000 predicament reports.

Concrn now serves those in San Francisco’s Tenderloin neighborhood. That means if we see someone carrying a mental health predicament or an emanate with piece abuse, and don’t consider job 911 is a suitable response, we can use Concrn to ask a merciful responder.

Concrn has a seven-person lead responder team, though there are other predicament volunteers who present their time to assistance on a weekly basis. Many of a paid responders are from a Tenderloin.

“Our concentration has been to emanate mercantile opportunities for people in a Tenderloin village who have formerly been marginalized or incompetent to entrance practice and also people who have gifted their possess mental health predicament in a past,” Concrn Co-executive Director Neil Shah told TechCrunch.

Once on scene, a responders will establish if they can hoop a conditions or if it needs to be escalated to a police. The responders, who have a accumulation of backgrounds in amicable work, puncture medical training and other areas, are compulsory to go by a 20-hour training session. The training covers dispute resolution, de-escalation training and merciful response.

“From there, it’s joining a chairman to applicable services, like walking someone to a shelter, retrieving information about them from a box manager and ensuring they get reconnected,” Shah said.

On a daily basis, Concrn receives anywhere from 5 to 10 predicament reports. While Concrn’s proceed has especially been focused on a Tenderloin, a group has been coordinating with other mobile predicament units, city agencies and use providers in San Francisco in sequence to muster a many merciful use providers to other areas via a city.

“Our idea is to work with a cities and with other use providers and use a tech as a lynchpin and communication network between all these siloed organizations,” Shah said.

Looking forward, Concrn is anticipating to lift $250,000 to continue building a use and launch an app for responders. Right now, a runner handles a inbound report, though a app would concede responders to bond directly with a reporter. Concrn also hopes to emanate a replicable playbook to discharge to other communities that knowledge identical issues.

“Our prophesy is one where by a multiple of a village training and technology, we can build separate communities that are best means to yield merciful and benevolent caring to those in need,” Shah said. “Our faith is that when village members, use providers, supervision agencies are all communicating and coordinating together through Concrn, we emanate a some-more effective trail to resilience for exposed people in need of support.”

Featured Image: Concrn

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