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What to do about a ‘Windows 10 is no longer upheld on this PC’ error

Updated Jul 20 with acknowledgment from Microsoft about a root cause, and how security updates will be handled on influenced PCs.

Owners of some Windows 10 laptops and tablets are crashing into a worrying roadblock when they try to implement a Windows 10 Creators Update. Windows Update primarily says a notebooks are concordant with a upgrade, though fails to implement it after downloading a setup files, instead displaying a following message: “Windows 10 is no longer upheld on this PC. Uninstall this app now since it isn’t concordant with Windows 10.”

That sounds ominous, though we don’t need to uninstall your existent chronicle of Windows 10, and there’s no app to uninstall. Instead, a summary means your PC’s hardware isn’t compatible with a Creators Update, or any destiny Windows 10 updates. Here’s what we need to know about a error, that now affects PCs powered by Intel’s Clover Trail processors.

What processors and PCs are affected?

A new ZDNet essay bearing this emanate into a spotlight, though Microsoft laid out sum about a blunder in an April forum post. Microsoft won’t let influenced hardware implement a Creators Update since “Icons and/or content via a Windows interface might not seem during all, or might seem as plain tone blocks on some devices.”

Devices with these Intel “Clover Trail” processors are impacted:

  • Atom Z2760
  • Atom Z2520
  • Atom Z2560
  • Atom Z2580

Those chips have all been placed in Intel’s “End of Interactive Support” phase, that means a association won’t even respond to tech support queries associated to a hardware.  “If a hardware partner stops ancillary a given device or one of a pivotal components and stops providing motorist updates, firmware updates, or fixes, it might meant that device will not be means to scrupulously run a destiny Windows 10 underline update,” Microsoft told PCWorld.

Loyd Case

The HP Envy X2.

Clover Trail processors powered a beginning Windows 8 2-in-1 hybrid devices, such as a HP Envy X2 and a Asus VivoTab. If we embraced Microsoft’s prophesy for a versatile destiny for Windows in a early days, you’re now left stranded if we accepted—or were forced into—the giveaway Windows 10 ascent for your Windows 8 PC.

Can we implement a Windows 10 Creators Update?

Nope. But we might be means to in a future, according to a Apr forum post.

“Microsoft is operative with a partners to yield concordant drivers for these processors.  Until then, Windows Update will forestall inclination containing one of a processors listed above from installing a Creators Update.”

“We know issues like this exist and we actively work to brand a best support trail for comparison hardware,” Microsoft told PCWorld.

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