Pilot fish has an obligatory problem: There’s a vital complement outage during this company, and it needs to be escalated during once to Support Team A.
But a outage has knocked out a programmed alarm-monitoring system, so that can’t warning Team A about a problem.
“Team A is notoriously formidable to hit by phone, and currently is no different,” says fish. “Impact of a outage is rising rapidly, so as a final resort, we combined a difficulty sheet in their queue.
“The reason this is a final review is that Team A uses dual opposite sheet systems, and a usually one we have entrance to isn’t their elite one — it’s usually used for outmost escalations, such as mine.”
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