Wednesday , 15 August 2018
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Microsoft finally stops screwing Surface Pro 4 owners with flickergate

Microsoft’s new move to put PR groups inside its operating divisions is paying off. We’re now seeing the worst news shuffled out the door on Friday nights. This week’s instance addresses a years-long fight by afflicted Surface Pro 4 users to get Microsoft to admit it has a problem, and to provide redress.

Flickergate, you may recall, involves the propensity of some Surface Pro 4 machines to flicker violently. You can see the shake — dating to March 6, 2016, mind you — in a YouTube video posted by Dmitriy1986.

I’ve written about the flicker, and Microsoft’s abhorrent treatment of its customers, on April 4, 2017, Aug. 1, 2017, Nov. 13, 2017, Feb. 7, 2018, and Mar. 21, 2018.

I’ve heard exactly nothing from Microsoft. More than two years into the debacle, the Surface Pro 4 is obsolete — you can’t buy one from Microsoft — many complainers have moved on to other machines, and Microsoft is finally getting back to us.

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