Microsoft’s new pierce to put PR groups inside a handling groups is profitable off. We’re now saying a misfortune news shuffled out a doorway on Friday nights. This week’s instance addresses a years-long quarrel by cheerless Surface Pro 4 users to get Microsoft to acknowledge it has a problem, and to yield redress.
Flickergate, we might recall, involves a inclination of some Surface Pro 4 machines to flutter violently. You can see a shake — dating to Mar 6, 2016, mind we — in a YouTube video posted by Dmitriy1986.
I’ve listened accurately zero from Microsoft. More than dual years into a debacle, a Surface Pro 4 is archaic — we can’t buy one from Microsoft — many complainers have altered on to other machines, and Microsoft is finally removing behind to us.
Perhaps a flickergate.com website altered Microsoft’s mind, though it’s been around for some-more than a year. (It’s now not responding.) Maybe a ongoing hazard of class-action lawsuits supposing some impetus. Certainly, a PR folks have triumphed by transfer a news on Friday night.
Whatever a motivation, Microsoft ‘fessed up:
We have listened your feedback and after clever examination, have dynamic that a tiny commission of Surface Pro 4 inclination are exhibiting a shade flutter that can't be addressed with a firmware or motorist update. To support business influenced by this issue, we will reinstate authorised Surface Pro 4 inclination for adult to 3 years from a date of purchase, giveaway of charge.
Microsoft provides deputy inclination that are refurbished to a tangible peculiarity standards.
Never mind that we’ve been screaming during a tip of a lungs for years.
There’s one incorporate to a neglected customer:
Customers who have already paid an out-of-warranty price to correct a shade flickering emanate will be offering a reinstate and should contact Customer Support for validation.
Gee, if we had only famous that, oh, dual years ago.
Steamed up? we positively am. Vent on a AskWoody Lounge.