If your association has 100+ users and is in a marketplace for a hosted VoIP phone system, be careful.
Remember a stage in a film Tommy Boy, “Fat Guy in a Little Coat”? You don’t wish your company’s new phone complement to feel like this.
You won’t hear it from a salespeople [collective gasp] though many hosted VoIP solutions are designed for micro-size companies. If we wish an “enterprise” system, we will have to puncture a tiny to find a provider catering to incomparable companies.
“Okay” you’re thinking… “But how do we sift-through a wannabees and commend enterprise VoIP when we see it? What do we demeanour for?”
As a business VoIP attorney of 14 years, I’ve seen hundreds of hosted VoIP use providers and attended hundreds of training sessions and phone complement demonstrations. I’ve schooled a approach to mark a legit “enterprise” resolution is to demeanour for a few pivotal facilities and capabilities.
There are substantially 20 things to demeanour for, depending on your company’s requirements, though let’s speak about a tip 4 facilities that are a easiest to mark and scarcely any association (with 100+ users), needs.
1. Customizable user templates
As an IT veteran for a decent-size company, we know your users are always changing. People get hired and people get promoted scarcely any day. And depending on what dialect and position they have, they will have certain permissions activated or blocked on your phone system.
For instance, some users can lift call reports on employees, listen to other employee’s phone conversations, see a standing of people on their team, make general calls, change their plcae for a day, etc. And some cannot.
What if any singular time an worker was hired or promoted, a IT staff had to anxiety an Excel spreadsheet and manually capacitate or invalidate any of a suitable facilities for a person’s phone complement account.
You’d be a tiny grouchy, right? You’d be meditative “We should be means to emanate a template so we don’t have to keep doing this. Doesn’t anyone else have this problem?”
And you’d be right. An craving phone complement will have this feature. But shockingly, many of a big-name hosted VoIP phone systems do not.
2. Professional installation, training and support
As a association with hundreds of employees we do not have a time or imagination to implement your possess hosted phone system. Nor does it make clarity for we to sinecure a third celebration to implement your provider’s hosted system.
It is also not possibly for your IT dialect to control company-wide training sessions on a new phone system.
And after it’s installed, we shouldn’t have to call a third-party businessman to come troubleshoot your company’s handsets.
Enterprise-grade hosted VoIP providers know this. They have professional, on-site designation and support as good as training accessible to your organization. They will not simply boat your association handsets, pre-configured routers and a couple to a YouTube channel for training, and tell we “Call us if we have any questions!”
An craving resolution provider knows we need one association that will take full shortcoming for installation, training and service.
3. Custom program integration
If a hosted VoIP provider has a list of 3 program applications they confederate with (i.e. Salesforce, Outlook and Google)… sensitively behind out of a room. It is not an craving solution.
An enterprise-grade hosted VoIP provider will build-out any form of program formation we require. They are wakeful your association needs applications like your Oracle ERP complement to confederate with a phone complement and they are prepared to accommodate.
4. Dedicated circuits
Enterprise VoIP providers know call peculiarity is mostly non-negotiable for vast companies. They know if their complement doesn’t have ideal call quality, they won’t have really many craving business adhering around.
So, what if we can’t find a hosted VoIP provider with all 4 of these features? Either make some-more calls or enroll a attorney for help. Don’t settle and don’t consider hosted VoIP is usually matched for tiny companies. The existence is hosted VoIP is only as profitable to vast companies as small, as prolonged as you’re on a suitable platform.
I wish we enjoyed training another Service Provider Secret. Don’t be shy. Hit me adult with any questions.
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