I have been preoccupied with a thought of a personal voice partner given a day Amazon done their Echo inclination available. Once in awhile we come behind to it, try to write another skill, see what is new. we published a couple of articles on a topic. we onslaught to find a good use box for a business application. A lot of it has to do with technical limitations.
On Feb 23, 2017, Amazon published a blog post celebrating over 10,000 skills. The good news is that this is a three-fold boost given Sep of 2016. The bad news is that a infancy of a skills are solutions in hunt of problems.
According to Amazon, a tip customer-rated skills are interactive games. The tip 5 categories for skills are News, Gaming, Education/Reference, Lifestyle and Novelty/Humor. What’s lacking is any success with business apps. Allow me to take a gash during a explanation.
Navigating a health word and other advantages information is always perplexing. My mother and we coordinate a advantage enrollments such that we any get what’s best for a family. That customarily happens during a self-evident kitchen table.
I can simply prognosticate a use box for Alexa where a family can devise and lane their advantage enrollments by seeking suitable questions, for example:
- “What is my medical co-pay?”
- “How many vacation days do we have left?”
- “I need a ill day.”
Amazon Echo inclination are meant as family hubs. As of today, they can’t commend a chairman articulate to them. It is probable to have mixed profiles on a same device, though switching between them requires no authorization. That means that questions that might exhibit supportive private information (i.e. compensation) out shrill might not be suitable for an Alexa skill.
One proceed around it is for a Alexa ability to tell a user a answer to their doubt contains private information and send it to a messenger app on their mobile device as a pull notification. The communication can afterwards continue on a mobile device. we am not assured this is a best proceed and maybe until Amazon total out how to secure Echo inclination such use cases might not be appropriate.
Push notifications and insights
In business focus space, if a user has to ask questions or demeanour for information afterwards maybe a User Experience is broken. One shouldn’t need to arise adult each 10 mins to check a time either it is time to arise up. Likewise, one shouldn’t have to query services such as payroll that are approaching to run like clockwork.
These services should proactively forewarn a user of any insights that might be valuable. If there is a change to net pay, send a presentation to a user indicating because and what altered – before they call a use center. If their 401k is underperforming SP 500, let them know and advise an adjustment. If they customarily book an Aug vacation in March, and it is already April, ask them what their vacation skeleton are.
Amazon is carefully rolling out support for pull notifications. Nobody wants their orator to arise adult and contend things out shrill unprovoked. While we can suppose Amazon utilizing a ring light on a Echo as a “messages waiting” indicator, it is not transparent to me how this will work with a multi-user device such as Alexa.
Some final thoughts
Alexa is an uncharted domain as distant as business applications go. As it stands today, it is a resolution in hunt of a problem. However, Alexa and other voice bots are apropos some-more renouned and can offer as useful channels to strech customers. It is critical to compensate courtesy to a developments and new functionalities and revisit them on occasion. You never know when a aspirant might come along with a torpedo Alexa ability that we might bewail not implementing sooner.
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