The Australian Competition and Consumer Commission (ACCC) has told HP PPS Australia to recompense business who purchased a printers though being told they contained record that did not concede for non-HP ink cartridges to be used in them.
The court-enforceable undertaking, given to a unconditionally owned auxiliary of HP, outlines how an “undisclosed technology” famous as Dynamic Security Feature (DSF) was deployed to forestall anything other than HP-branded ink cartridges from being used in around 220,000 printers in Australia.
DSF was possibly commissioned before to squeeze or commissioned afterward by firmware updates downloaded by users, with many business receiving blunder messages in Sep 2016 that non-HP ink cartridges were shop-worn and could not be commissioned — or simply carrying their non-HP cartridges deserted by a printer.
HP has certified to expected breaching Australian Consumer Law by enchanting in false, misleading, or false control by not disclosing that a printers used DSF record preventing other brands of ink cartridges from being used.
“Consumers were not finished wakeful of a limitation on regulating non-HP ink cartridges when shopping a printer or downloading a firmware update, and were denied a choice to accept or reject it,” ACCC Deputy Chair Dr Michael Schaper pronounced on Tuesday.
“The ACCC was also really endangered that HP used record to change these printers’ functionality after purchase, though alerting consumers to a limitation on a use of non-HP ink cartridges, that was being installed.”
According to a ACCC, around 2,000 business were affected, with any to be compensated AU$50 by HP — totalling an estimate AU$100,000 remuneration bill.
The association is also compulsory to “make transparent on a wrapping and during indicate of sale” if DSF record has been used on a printer and what a effects are, and it has given finished an involuntary firmware refurbish accessible to mislay DSF tech from some of a printers.
The 10 HP inkjet printer models influenced by DSF tech during that time were a HP OfficeJet Pro 6230, HP OfficeJet 6820, HP OfficeJet Pro 6830, HP OfficeJet Pro 8610, HP OfficeJet Pro 8620, HP OfficeJet Pro 8630, HP OfficeJet Pro X551dw, HP OfficeJet Pro X476dw MFP, HP OfficeJet Pro X576dw MFP, and HP OfficeJet Pro X451dw.
HP Australia also found itself in a ACCC’s crosshairs behind in 2012, when a consumer watchdog launched record in a Australian Federal Court alleging false or dubious representations to consumers on warranties and replacements.
The association certified to breaching Australian Consumer Law in 2013 during those justice proceedings, though argued that there was “no justification to settle a border of a repairs finished to consumers and on how many people were influenced by it”.
However, it finished adult paying AU$3 million in polite financial penalties as a result.
HP Australia was also forced to change a claims and complaints estimate and doing procedures behind in 2009 after a ACCC perceived mixed complaints about cash-back and present promotions.
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