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Google responds to Pixel 2 XL arrangement complaints, promises repair for ‘clicking’ sound on a Pixel 2

Shortly after Google’s new Pixel 2 and Pixel 2 XL began shipping, some users remarkable that a inclination seemed to have some… quirks.

Onscreen colors on a XL seemed faded, some users reported. When switching screens, justification of formerly displayed images infrequently seemed to dawdle (as if they were burnt into a screen). Others reported that a shade seemed to spin an peculiar shade of blue depending on your observation angle. Meanwhile, Pixel 2 users reported conference high-pitched “clicking” sounds when on a call.

Google pronounced on Monday that they were questioning a reports, and they’ve only common their initial findings.

You can find a full chronicle here, though a brief version: they consider things are operative mostly as intended, though they’re creation a few program changes and fluctuating a device’s guaranty anyway.

On a display’s colors, Google VP of Engineering Seang Chau writes:

We’ve perceived some feedback about a Pixel 2 XL displays not appearing as jam-packed as other phones. We charge this notice to a choice to regulate a Pixel 2 XL for delivering natural, accurate colors, holding advantage of a new tone government support in Android 8.0 Oreo.

Based on a feedback we’ve perceived given announcing Pixel 2 and Pixel 2 XL, we schooled that some users do wish even some-more colourful colors. So, by a program refurbish to Pixel 2 and Pixel 2 XL, we will shortly be adding a new “saturated” tone mode.

In other words: they like a approach colors demeanour on a device, though they’re going to supplement a “saturated” mode by approach of a program update. The device already has a “Vivid” mode that tweaks a arrangement colors a bit, though it sounds like “saturated” mode will take things even further.

And on a “burn-in” effect:

We’ve perceived reports of Pixel 2 XL inclination exhibiting picture influence on a shade and have been actively questioning them. Extensive contrast of a Pixel 2 XL arrangement uncover that a spoil characteristics are allied to OLED panels used in other reward smartphones.

With that said, they’re still creation some changes to a approach a shade works:

  • The nav bar buttons during a bottom of a shade will blur out when not in use
  • They’re dropping a display’s limit liughtness by 50 nits — an volume they contend is “almost undetectable,” though that should revoke aria on a arrangement “significantly.”

And while they’re during it, they’re bumping a guaranty of all Pixel 2/Pixel 2 XL inclination adult from one year to two.

Google says a refurbish with these changes should hurl out to a Pixel 2 XL in entrance weeks.

As for a clicking sound that some Pixel 2 users were conference during calls, a apart thread on a user forums suggests that Google has pinned down a emanate on a program bug in a NFC functionality, and guarantee a repair is on a way. In a meantime, branch off NFC will stop a clicking.

[Cheers to Andrew Martonik for spotting these]

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