EE, the mobile operator originally called Everything Everywhere when it was formed from the merger of T-Mobile and Orange, has been suffering 4G network outages across the UK today.
EE customers have, not surprisingly, flocked to Twitter to complain about the problems.
— Nurul Hussain (@NurulHussain17) May 16, 2017
No 4G since last night @EE , it’s driving me crazy! Any idea when it’ll be back up and running?
— sam edwards (@ghirly) May 16, 2017
— Louise (@cute_aggression) May 16, 2017
The outages have been confirmed by the Down Detector website, which indicates that the connectivity issues are affecting customers across the whole of the UK and that the outages began around 6am this morning. However, many EE users on Twitter are complaining that they haven’t had access to the internet since Monday evening.
What’s more, EE is advising customers that it is “aware of a data issue affecting 4G connectivity” and that “voice and 4G are unaffected” but many are claiming that they are also unable to access a 3G connection.
EE has yet to confirm what is causing the outage, but has told disgruntled customers that it’s “working to fix this issue ASAP”.
EE has said that full service was restored at around 10.45am, adding in a statement: “We had a data issue affecting some internet services for some of our customers on 4G. Phone calls and text messages were unaffected, and some internet services continued to work as usual. We apologise for any inconvenience caused.”
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