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Customers roast Microsoft over security bulletins’ demise

When Microsoft asked customers last week for feedback on the portal that just replaced the decades-long practice of delivering detailed security bulletins, it got an earful from unhappy users.

“Hate hate hate the new security bulletin format. HATE,” emphasized Janelle 322 in a support forum where Microsoft urged customers to post thoughts on the change. “I now have to manually transcribe this information to my spreadsheet to disseminate to my customers. You have just added 8 hours to my workload. Thanks for nothing.”

Janelle 322 and others left scathing comments on the support forum Microsoft touted Friday as the place to post comments and questions about the Security Update Guide (SUG), the online portal which took the place of familiar bulletins.

Microsoft announced the demise of bulletins in November 2016, saying then that the new process would debut Feb. 14. Those web-published bulletins had been a cornerstone of Microsoft’s patch disclosure policies since at least 1998. The bulletins’ thoroughness and transparency were long praised by security professionals, who considered them the benchmark against which all other vendors’ efforts were compared.

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