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Voice and Video

NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS

The NHS Business Services Authority receives millions of phone calls each year – which is understandable for the body responsible for delivering primary care dental and prescription services to all UK citizens, as well as administrative tasks like payroll and pensions for the NHS workforce. The NHSBSA also handles applications for the European Health Insurance Card (EHIC) scheme, which represent ... Read More »

Versa extends SD-Branch capabilities to unified comms

Versa Networks has added voice and video functionality to its Cloud IP platform to extend its Software-Defined Branch activities. SD-Branch is an enterprise bundle that brings together multiple functions, including SD-WAN, firewall, SaaS optimisation and routing. It was designed to enable a smooth transition away from legacy infrastructure and towards software-defined systems. Versa’s Cloud IP platform is part of the ... Read More »

More than half of CIOs say that video is ‘core’ to their business service

Data Insight in association with IBM The channel looks at how storage software is fuelling the future of IT, as we explore analytics, insight, virtualisation and other hot topics storage plays a vital role in defining. Security Spotlight in association with Malwarebytes The channel looks at all things security, including all the news, analyses, opinion and research into these new, yet ... Read More »

Virsae finds 99 per cent of calls are passable, but users often misdiagnose problems

Virsae Service Management has analysed the service quality of almost 260 million calls, to help IT managers find the root cause of any glitches in their voice communications. The results of Virsae’s data dive, which evaluated factors including latency, jitter and delay, show that the vast majority (99 per cent) of calls had a quality of ‘good’ or ‘satisfactory’. Only ... Read More »

400-year-old government agency modernises with Citrix collaboration solutions

The world’s oldest land register has deployed remote working and collaboration solutions, using Citrix’s systems. Registers of Scotland dates back to 1617, and is responsible for 18 public registers. Registers chose to update its systems as the lease expired on its existing offices, giving employees the choice in where and how to work. The organisation worked with Citrix Consulting to ... Read More »

ISDN rides off into the sunset as SIP trunking takes centre stage

Big Data IoT Excellence Awards Computing’s Big Data IoT Excellence Awards, brand new for 2017, celebrate the achievements of the IT industry’s best big data and IoT companies, solutions, products and personalities. Date: 17 May 2017 London Read More »

Fuze tops Aragon Research Globe report for unified communications

DevOps Excellence Awards There are many different ways to move towards a DevOps culture, and these awards are designed to recognise and celebrate the best of every organisation, team, individual, product and tool. Date: 22 Mar 2017 London Read More »

Snapchat owner Snap reveals $515m loss

Snap, the owner of popular picture-sharing app Snapchat, has revealed a whopping $514.6m loss for 2016 – contained within its plans for a $25bn share offering, filed this week.  The company is expecting… Read More »

Cloud storage economics don’t work for us, says on-premise National Theatre

DevOps Excellence Awards There are many different ways to move towards a DevOps culture, and these awards are designed to recognise and celebrate the best of every organisation, team, individual, product and tool. Date: 22 Mar 2017 London Read More »

Big data ‘crucial’ to daily decision making at Netflix

DevOps Excellence Awards There are many different ways to move towards a DevOps culture, and these awards are designed to recognise and celebrate the best of every organisation, team, individual, product and tool. Date: 22 Mar 2017 London Read More »

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