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Travelex exchanges CA Technologies for Landesk to speed up service desk response times

Foreign exchange provider Travelex has chosen Landesk’s support desk management solution to replace CA Technologies’ software in order to speed up service desk response times, reduce costs and allow the company to gain more control over its processes. Cherrie Pinner, global IT service desk manager at Travelex, said that the firm’s service desk supports the entire business – a user ... Read More »

Before moving to Amazon Web Services, it took ITV ’21 days to make a single firewall change’

ITV has slashed the the amount of time it takes its IT team to tackle technology issues, taking it from 21 days to change a single firewall to being able to complete infrastructure deployments in just 28 minutes – simply by shifting to cloud, according to technology controller for online and interactive at ITV, Paul Clark. Speaking at the Amazon ... Read More »

Procurement teams the ‘biggest enemy’ to SMEs breaking in to government, says ex HMRC CIO

The biggest enemy of SMEs trying to break into government IT are the procurement teams that work in Whitehall departments, claims former HMRC CIO Phil Pavitt. Pavitt, who is now global CIO of Specsavers, worked at HMRC between 2009 and 2012, before moving to insurance firm Aviva in 2013. In an interview with Computing, Pavitt explained that procurement teams in ... Read More »

System integrator market is ‘huge, fat and lazy’ – Specsavers CIO

Specsavers CIO Phil Pavitt believes that the level of service offered by third parties is at an all-time low, and labelled the systems integrator market as “huge, fat and lazy”. In an interview with Computing, Pavitt said service providers were failing to innovate in order to improve their offerings, and as a result end users are bringing more of their ... Read More »

‘The last thing the government wants is to work with SMEs…’

Author: Sooraj Shah Source: Computing | 27 Apr 2015 Categories: Government | Supplier Tags: Procurement | Government | Smes | Hmrc | Cio | Outsourcing | G-cloud | Cloud computing | Saas The biggest – if not only – criticism of government IT is that it spends far too much money on lengthy… Read More »

University of Cambridge completes major data centre overhaul

The University of Cambridge has completed a major data centre overhaul tackling energy consumption, introducing high performance computing capabilities, and enhancing its data storage and management systems. This work was part of a project that began in December 2013 when the university selected various data centre solutions from Emerson Network Power in a bid to drive operational efficiencies. Due to ... Read More »

Leicester City Council looking to replace 10-year-old CRM system

You WILL have Windows 10 whether you want it or not, as Windows 7 upgrade patches come back to life Read More »

Microsoft Surface Pro 4: Everything we know so far

The Microsoft Surface Pro 3 went down extremely well with the enterprise crowd, and continues to do so. Computing particularly enjoyed the device’s spacious and legacy application-friendly 4:3 screen, formidable battery life and impressive lightness when slung in a bag. It’s the first Microsoft Surface that deserves an iterative update – rather than a complete redesign – and there are ... Read More »

Double Vendor Excellence gongs ‘fantastic’ for Redcentric says CTO Simon Michie

“We won Vendor Excellence Awards in two categories, which is fantastic,” says Simon Michie, CTO of managed services provider Redcentric, reflecting on the company’s success in both the Wireless Infrastructure of the Year Award and the Cloud Data Centre Provider of the Year Award categories. “Being judged by an external, independent panel means a lot to us,” he adds. Michie ... Read More »

Google and Microsoft agree it’s still too early in cloud history to talk about API standards

Google and Microsoft rather amicably agreed today that it’s still too early to agree on standard APIs across cloud vendors. A set of APIs could give customers more choice in mixing and matching hosts and enable them to start and finish contracts more swiftly. But the two technology giants claim that it’s still too early in the game to agree ... Read More »

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