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Collaboration

Microsoft Teams review: Serious competition for Slack and HipChat

Chat is nothing new in business (or even new to Microsoft), but it’s heading out of the technical department and the personal chat clients, and into the wider workforce. Microsoft Teams has some obvious similarities to Slack and HipChat and the other business chat services, but it has a different focus. This is chat for teams of people in your ... Read More »

Microsoft updates Office 365 Enterprise K1 to include Teams, StaffHub, more

Microsoft is adding more features to its Office 365 Enterprise K1 plan (its plan for “kiosk” /frontline workers), including its recently introduced Teams collaboration service. Before today’s announcement, Teams — Microsoft’s alternative to Slack — was available only to Office 365 business and education customers. Office 365 Government customers also will get access to Teams at some unannounced point in ... Read More »

Small business community network Townsquared buys Voo

Small business owners using Townsquared gain access to something akin to a private discussion board. Townsquared, a private, community-based social network for small business owners, announced Tuesday that it is acquiring the messaging platform Voo. Townsquared has operated mostly under the radar since its founding in 2013 by Rohit Prakash and Nipul Patel, longtime friends who were both the children ... Read More »

Digital workplace update: Why enterprise collaboration is exciting again

The way that digital tools enable collaboration in the workforce is set for one of the largest shifts in years as new technologies and techniques provide several paths forward towards effective new methods. The root causes of these advances appear to be a confluence of three things: a) New emerging technologies, b) a trend back towards lightweight text chat, and ... Read More »

Microsoft adds new calling features to Skype for Business

Microsoft Microsoft is adding two new calling features to Skype for Business Cloud PBX. The company is adding an Auto Attendant feature, providing an automated answering and call routing; plus a Call Queues capability, which allows incoming calls to be routed to the next available live attendant in the order received. Microsoft announced both features at the Enterprise Connect conference ... Read More »

Combining apps to build a better way of doing CRM

Usermind CEO Michel Feaster: “As a company, you need to understand their history so that, in an ideal world, you can personalise that engagement and respond in a contextual way.” Image: Usermind Describing itself as a “customer engagement hub”, Usermind’s software aims to connect your CRM, custom applications, SaaS apps, and databases into a cohesive whole. A new company, it ... Read More »

Google’s big Hangouts revamp: Now you get separate Meet and Chat apps

The new Meet app lets up to 30 people join a video conference, compared with a Hangouts cap of 10 participants. Image: Google After years of uncertainty about who the Hangouts comms platform was aimed at, Google has decided it’s definitely for the enterprise, launching two team-focused Hangouts apps, Meet and Chat. The apps, announced by Google on Thursday, split ... Read More »

Avaya sells networking business to Extreme Networks for $100 million

Bankruptcy challenged Avaya has agreed to sell its networking business to Extreme Networks for approximately $100 million. Avaya filed to restructure under Chapter 11 bankruptcy protection in January and at the time said it was in negotiations to monetize some of its assets. Avaya was spun off of Lucent Technologies in 2000 and became a private company in 2007 following ... Read More »

Prysm updates its Visual Workplace to incorporate centralized live source streaming

Silicon Valley cloud-based collaboration workplace provider Prysm has announced its latest offering. Its Visual Workplace update includes ‘Live Source Streaming’, ‘Quick Start’, and ‘Wireless Screen Sharing’. Its solution is also now compatible with third-party hardware. Prysm The announcement means that customers can now turn almost any conference room that has a modern interactive LCD display into a Prysm Visual Workplace ... Read More »

Logitech releases BRIO, a premium webcam for serious communicators

The now-ubiquitous webcam has steadily improved over the years in terms of resolution, image quality (especially in low light) and video frame rate. Now Logitech has launched its “most sophisticated webcam yet” — the BRIO, which is aimed at “business and home-office users, streamers, YouTubers, vloggers, and anyone else looking for a top-of-the-line webcam”. You’ll certainly need to be serious ... Read More »

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