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​ATO resolves ‘intermittent issues’ inspiring the online services, again


Image: ATO

The Australian Taxation Office (ATO) has resolved a issues inspiring a online services on Monday in nonetheless another use intrusion given it initial gifted a “one of a kind” SAN outage in Dec 2016.

The ATO took to Twitter during 11.36am AEST on Monday to tell users a online services, including myTax and other online portals, were experiencing “intermittent issues”, with another twitter during 4.42pm AEST confirming a services were behind adult and running.

“The emanate inspiring a online services has now been resolved, and all services are available. Thanks for your calm today,” a ATO wrote.

The taxation bureau has suffered a handful of IT-related incidents travelling a past 10 months, from HPE SAN outages to mainframe reboots it achieved in July.

In July, a ATO denied a outage it experienced was associated to a HPE SAN emanate that has been plaguing a supervision dialect given December, observant a systems were behind adult and regulating with full functionality following a intrusion that impacted a mainframe 5 days into a new financial year.

“We identified few complement issues early this afternoon inspiring a mainframe and impacting on a services to a community,” a ATO pronounced during a time. “This was caused by applications regulating incorrectly.”

The ATO pronounced it took “controlled action” to reboot a mainframe to solve a issue.

While no central matter was expelled following Monday’s outage, a ATO pronounced formerly that during taxation time there might be times when some of a systems will need maintenance, complement fixes, or upgrades during brief notice. Scheduled upkeep is now designed for Sep 30.

Speaking during a Technology in Government discussion in Canberra final month, John Dardo, arch digital officer for a ATO, pronounced a taxation bureau is focused on a plea of creation a complement that is “more connected and bulletproof than ever before“.

“Four years ago when we had an outage eventuality or a slight decrease in service, nobody noticed,” Dardo said, adding a ATO is relocating towards a entirely digitised environment, though usually where practical.

The ATO launched a myTax height in 2014 and now boasts 3 million people camp a lapse by myTax. It also has 1 million people regulating a mobile app, a series that is flourishing exponentially, Dardo noted.

“Four years ago, or even dual years ago, if we were articulate to a ATO by software, a program could collection and run; now a program is articulate all a approach through,” he explained. “So as we demeanour to a future, we have to consider about how we designer a ATO’s systems.”

Addressing a National Press Club in July, Australian Commissioner of Taxation Chris Jordan pronounced a ATO expects a IT will work uniformly in a future, carrying finished all it can to safeguard this.

“We are prepared to respond fast if there are any hiccups or astonishing outages,” Jordan said.

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